Ben Pawlowski
BRITISH expats have reported a mass outage on the Lobster mobile network, potentially affecting thousands of customers in Spain.
One customer of the mobile network, which provides an English language service for SIM cards in Spain, told the Olive Press this morning that he had no coverage on his mobile phone despite having an up-to-date SIM plan.
He said: “My dad is at home with Parkinson’s and I have four children and need a working mobile. It’s been going on for hours and I have tried various methods to try and get it working including switching airplane mode on and off on my phone”.
Speaking on local community Facebook pages, fellow expats confirmed similar issues.
However, without any connection to a mobile network, customers were struggling to get in contact with the company’s support services.
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“There doesn’t appear to be a generalised message on their Facebook page or website and I imagine shortly if this isn’t sorted or something is explained they may have a lot of disgruntled customers on their hands. Also it is an issue as some people may not even be able to reach emergency services if they need to”, added the customer.
“Hopefully it won’t be a very long enduring issue as I fear for those who perhaps live alone with a disability or like me have children and a poorly parent”.
When contacting Lobster on Facebook Messenger, customers receivec an automated response asking them to call the company if the issue is urgent – however, with no mobile network, customers were unable to do this, leaving them in the dark for hours.
On their website, Lobster describes themselves as ‘Spain’s only all-English mobile service’ which is ‘SIM-only and super-easy to use’.
Since this article was published, the Lobster mobile network is reportedly back online.
The Olive Press has requested Lobster for a comment.
